Return Policy

Last updated: June 2026

We want you to be completely satisfied with your purchase. If you're not happy for any reason, we're here to help.

30-Day Return Window

You have 30 days from the date you received your item to request a return.

Eligibility

To be eligible for a return, your item must be:

• Unused and in the same condition you received it
• In its original packaging
• Accompanied by your receipt or proof of purchase

Non-Returnable Items

• Items damaged due to misuse or negligence
• Items returned more than 30 days after delivery

Refunds

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within 5–10 business days.

Exchanges

If your item arrived damaged or defective, we will replace it at no cost to you. Please contact us within 7 days of delivery with a photo of the damage.

Return Shipping

Customers are responsible for return shipping costs unless the item was defective or we made an error. We recommend using a trackable shipping service.

How to Start a Return

Email us at support@mystore.com with your order number and reason for return. We'll respond within 24–48 hours with next steps.